If you would like to have an idea of the types of questions that you can expect to be asked on a phone or actual IT interview....you've come to the right place! I'm going to compile a list of some of the typical questions I have been asked, but do expect some variations on how the interviewer might approach them. I also would have some responses ready, but also be prepared for contingencies as they are really looking to see what your thought process is, and how you attack a problem.
IT Interview Questions:
- A user calls you up and says that the internet is not working, what do you do?
- A user calls you up and says that they can not print, what do you do?
- Why are you looking for a career change at this time?
- Describe your role or responsibilities at your previous job?
- Describe a time when you had to find a solution for a problem that you had no knowledge of?
- What does good customer service mean to you?
- How do you prioritize tasks?
- Tell me about yourself?
I can not tell you what the correct answers are, because honestly there are none. No matter what your response is, be confident and try your best to not make the interviewer see you sweat. More important than your answers is your thought process.
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